T is for Trust

At The Training Rock, we talk a lot about TRUST. And no, the capital letters are not for dramatic effect. For us, TRUST is an Acronym: And the first T stands for: T – Talk to the right person  The simple rule here is: Talk to the person you’re talking about. Go on, be honest, how many times have you been at the coffee machine talking about what Susie said to Deirdre and how wrong she was about… bla bla….. In the meantime, Susie is talking to Gary about what you said and when Gary explains what Susie thought to Deirdre then the brown stuff hits the fan. Am I right? Worse still, when you’re in conflict with Barry, rather than … Read more

Let’s face it

What’s your default response when faced with conflict? I’m talking about those potentially uncomfortable conversations which can make our stomachs churn. I tend to see three themes (all with their associated variations) when faced with one of those chats which makes your mouth go dry and sends your imagination into overdrive about how it might go. Avoid it altogether – Ostrich anyone? You know, head firmly in the sand with the ‘if I ignore it, it will magically disappear’ approach. Spoiler alert – it won’t. Pass it on for someone else to deal with – that might be your leader, a colleague or those poor folk in HR who tend to get lumbered with all the stuff nobody else wants … Read more