Feedback

One of the uncomfortable things about being human is that we don’t get to decide how other people experience us. We know what we meant. We know why we said what we said or did what we did. We know the context, the pressures, what happened five minutes before and the twelve other things we were thinking about at the time. And, from where we’re sitting, our actions can make perfect sense. But other people don’t experience our intentions. They experience our behaviour and the impact it has on them. And every now and then, someone is brave enough to tell us that their experience of us wasn’t quite the one we thought we were creating. Which is where things … Read more

Do you know what the most valuable leadership tool is? Nope, not the sh*t sandwich. Not Maslow’s hierarchy of needs, nor whatever shiny new framework is doing the rounds this month. It’s the humble mirror. Yep. The mirror. Not to check your lippy or make sure this morning’s latte isn’t still round your chops, but to check what it’s actually like to be on the receiving end of you. Not how you think you’re coming across. Not what you intended. But how you’re actually landing. And not just when you’ve had 8 hours sleep and everyone’s behaving themselves either. I mean the real days. When you’re tired, frustrated and frankly not in the mood for leadership. Because that’s when it … Read more